LS1 Plumbing Privacy and Cookies Policy
Last Updated: 24/11/2025
1. Introduction
Welcome to LS1 Plumbing’s Privacy and Cookies Policy.
LS1 Plumbing is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and process your personal data, and how we comply with our legal obligations. This includes our use of cookies and other tracking technologies.
This Policy applies to all services offered by LS1 Plumbing, including our website ([ls1plumbing.co.uk]), and any related communication channels (phone, email, etc.).
2. Who We Are
We are LS1 Plumbing Ltd, registration number 16815790. Our data controller is available at: info@ls1plumbing.co.uk and located at our Head Office: 1 Feast Field, Horsforth, Leeds, LS18 4TJ. For the purpose of applicable data protection legislation, LS1 Plumbing is the data controller of your personal data.
3. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:
Identity Data: Includes first name, last name, title, and business name.
Contact Data: Includes billing address, service address, email address, and telephone numbers.
Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Includes information about how you use our website, products, and services.1
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
4. How We Collect Your Data
We use different methods to collect data from and about you, including through:
Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise when requesting a quote, booking a service, or providing feedback.
Automated technologies or interactions (Cookies): As you interact with our website, we will automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies (see Section 6).
Third parties or publicly available sources: We may receive personal data about you from various third parties, such as analytics providers (like Google), search information providers, and advertising networks.
5. How We Use Your Data (The Legal Basis)
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
| Purpose/Activity | Type of Data Used | Lawful Basis for Processing |
| To provide and manage services (e.g., quotes, bookings, repairs). | Identity, Contact, Transaction. | Necessary for the performance of a contract with you. |
| To process and manage payments and fees. | Identity, Contact, Transaction. | Necessary for the performance of a contract with you. |
| To manage our relationship with you (e.g., policy updates, feedback). | Identity, Contact, Marketing. | Necessary to comply with a legal obligation (if applicable) or for our legitimate interests (keeping our records updated). |
| To administer and protect our business and website (e.g., troubleshooting, data analysis). | Identity, Contact, Technical. | Necessary for our legitimate interests (for running our business, network security). |
| To deliver relevant website content and advertisements to you (including retargeting). | Identity, Contact, Usage, Technical, Marketing. | Your explicit consent, or where based on our legitimate interests (to study how customers use our services). |
Cookies and Tracking Technologies
6.1 What are Cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
6.2 How We Use Cookies
We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and marketing efforts. We use the following categories of cookies:
Strictly Necessary Cookies: Required for the operation of our website (e.g., security, service functionality).
Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website.
Functionality Cookies: Used to recognise you when you return to our website and remember your preferences.
Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow. We use this information to make our website and the advertising displayed on it more relevant to your interests.
6.3 Third-Party Marketing and Analytics Tools
We plan to use, or reserve the right to use, the following third-party tracking services to help us analyse website usage, refine our services, and deliver targeted advertising. These tools rely on the use of cookies or similar technologies.
| Tool/Service | Purpose | Data Collected (via cookie/pixel) | Lawful Basis |
| Google Analytics | To track website usage (traffic, visitor behaviour, sources). | IP address (anonymised), pages viewed, session duration, device type. | Consent (via cookie banner). |
| Google Ads (Conversion Tracking & Remarketing) | To measure the effectiveness of our advertising campaigns and to show you relevant ads on Google’s network after you leave our site (retargeting). | User activity, clicks on ads, conversion data. | Consent (via cookie banner). |
| Meta Pixel (Facebook/Instagram Ads) | To track user actions on our website (like service requests) for conversion tracking, optimising social media advertising, and building custom/lookalike audiences for future ad campaigns on Facebook and Instagram. | Page views, button clicks, form submissions, and user ID (if available). | Consent (via cookie banner). |
| Other Social Media Ad Platforms | Similar purposes to Meta Pixel for other platforms like X (formerly Twitter), LinkedIn, etc. | User activity and browsing behaviour. | Consent (via cookie banner). |
By continuing to use our website without adjusting your settings, you are agreeing to our use of these cookies. When we introduce these features, you will be presented with a cookie preference centre to manage your consent.
6.4 Managing Your Cookies
When you first visit our site, you will be given the option to accept or decline the use of non-essential cookies via a consent banner.
You can withdraw your consent at any time by clearing your browser cookies or by revisiting your cookie preferences via a link provided in the website footer (once the feature is implemented). Alternatively, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
7. Data Sharing and Disclosure
We may share your personal data with the parties set out below for the purposes set out in this policy.
Service Providers: We may share data with IT and system administration service providers (e.g., website hosts, cloud storage providers).
Professional Advisers: Includes lawyers, bankers, auditors, and insurers who provide consultation services.
Third-Party Marketing/Analytics: As noted in Section 6, we share data with Google (Analytics, Ads) and Meta (Facebook, Instagram) to run targeted advertising and analyse website performance.
The Law: We will disclose your personal data where required to do so by law or in connection with any legal proceedings.
8. Data Security and Retention
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Request access to your personal data (commonly known as a “data subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data where we are relying on a legitimate interest.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us using the details in Section 11.
10. Changes to this Policy
We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
11. Contact Details
If you have any questions about this privacy policy or our privacy practices, please get in touch with us: By email: info@ls1plumbing.co.uk, or by post: LS1 Plumbing Ltd, Data Controller, 1 Feast Field, Horsforth, Leeds, LS18 4TJ.
You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues (e.g., the Information Commissioner’s Office (ICO) in the UK. We would, however, appreciate the opportunity to address your concerns before you approach the supervisory authority, so please contact us in the first instance.